Order Processing Time
After your payment is verified, we pack and ship your goodies within 1–3 business days, straight from our Sydney HQ.
During holiday periods, sales, or new release launches, dispatch may take up to 5 business days.
Shipping Locations
All orders ship from our Sydney HQ.
Domestic: We ship Australia-wide via Australia Post.
International: We currently ship via FedEx to the United States, Canada, and New Zealand. For New Zealand, we currently ship to metro Auckland and metro Christchurch only.
Some rural or remote locations may be excluded. Please enter your address at checkout to see whether shipping is available to your location.
We’ll be adding more countries regularly, so please check back if your country isn’t included yet.
Shipping Rates & Times
Domestic Shipping
Australia Post states standard shipping usually takes 2–8 business days after receipt.
- $10 AUD flat rate shipping for orders under $89 AUD
- Free shipping for orders over $89 AUD
International Shipping
FedEx states international shipping usually takes 2–5 business days after receipt, although delivery times may vary depending on your location, customs processing, carrier delays, and the items ordered.
New Zealand
Metro Auckland and metro Christchurch only.
- $39 NZD flat rate shipping for orders under $189 NZD
- Free shipping for orders over $189 NZD
Canada
Some rural areas are excluded.
- $45 CAD flat rate shipping for orders under $219 CAD
- Free shipping for orders over $219 CAD
United States
- $35 USD flat rate shipping for orders under $159 USD
- Free shipping for orders over $159 USD
Duties, Taxes & Customs
For United States and Canada orders, tariff and customs charges will be included as a line item at checkout. We will then pay these charges prior to delivery, so there should be no surprise customs fees on arrival.
Please note that customs processing may occasionally cause delays outside of our control.
Incorrect Shipping Addresses
Please double-check your shipping address before placing your order.
We are not responsible for parcels that are delayed, lost, or delivered incorrectly due to an incorrect shipping address being entered at checkout. If you notice an error in your shipping address, please contact us as soon as possible at hello@kittinails.com and we’ll do our best to help before your order ships.
Returns & Refunds
We handcraft our polish in Australia with loads of love and seriously high standards. That said, every now and then a little hiccup can happen.
If your order arrives damaged or not quite right, please email us at hello@kittinails.com within 30 days. Include your proof of purchase, some clear photos, and all the details so we can suss out what went wrong.
We’ll get back to you within 7 days with a solution and let you know how to return your item(s), if needed.
Change of Mind
Due to health and hygiene reasons, we can’t offer refunds or replacements for change-of-mind or incorrect purchases. So pretty please double-check your order before checking out, your future mani will thank you.
